Is your phone greeting too looooooong?

How are you making it easy for customers to complain?

03:12 min | 6.17.2008

Is your phone greeting too looooooong?

03:21 min | 5.6.2008

Are you using the word "but" too much?

02:37 min | 4.14.2008

How quickly are you responding to customers?

03:17 min | 2.4.2008

Yeah, but are they telling their friends about you?

02:03 min | 2.4.2008

Do you really need to use the guest's name 17 times?

03:04 min | 2.4.2008

How are you demonstrating emotional reliability?

03:20 min | 2.4.2008

How are you adding value to your answers?

02:50 min | 2.4.2008

Are you words making customers feel defensive?

02:59 min | 2.4.2008